Speax ReDesign

Rebranding and redesigning a legacy site to unify three brands under Thinx Inc while doubling conversion rates and driving cross-brand growth.

Role

UX/UI Designer

Industry

Health & Wellness, E-commerce

Duration

4 months

a cell phone on a table
a cell phone on a table
a cell phone on a table

The Challenge

Icon, Thinx’s incontinence brand, struggled with recognition and growth compared to its sister brand, Thinx. Many customers even found it confusing to purchase on the site, often resorting to calling customer service to place orders. The goal was twofold:

  1. Rebrand Icon as Speax with a modern, supportive identity.

  2. Create Thinx Inc, unifying Thinx, Speax, and Thinx(BTWN) under one digital ecosystem with shared navigation, account, and cart.

The broader vision was to build a seamless commerce, content, and community platform that could serve women from their first period through the rest of life.

The Approach

We anchored the redesign in research, system thinking, and unification:

  • User Research & Testing: Conducted IA testing (tree tests, card sorts), usability studies, and analytics reviews on the existing Icon site. Ran focus groups in Dallas, Kansas City, NYC, and LA to evaluate early design concepts and test the MVP with real users.

  • Human-Centered Design: Simplified flows and product pages for older audiences, ensuring clarity and reducing support calls.

  • Design System Thinking: Created a scalable design system to bring all three brands under a shared visual and functional language.

  • Brand Unification: Developed a tri-brand navigation, shared cart, and account system to connect Thinx, Speax, and Thinx(BTWN) seamlessly.

  • Cross-Functional Collaboration: Worked closely with Development, Creative, Marketing, and CX to align on tone, technical feasibility, and user experience.

The Challenge

Icon, Thinx’s incontinence brand, struggled with recognition and growth compared to its sister brand, Thinx. Many customers even found it confusing to purchase on the site, often resorting to calling customer service to place orders. The goal was twofold:

  1. Rebrand Icon as Speax with a modern, supportive identity.

  2. Create Thinx Inc, unifying Thinx, Speax, and Thinx(BTWN) under one digital ecosystem with shared navigation, account, and cart.

The broader vision was to build a seamless commerce, content, and community platform that could serve women from their first period through the rest of life.

The Approach

We anchored the redesign in research, system thinking, and unification:

  • User Research & Testing: Conducted IA testing (tree tests, card sorts), usability studies, and analytics reviews on the existing Icon site. Ran focus groups in Dallas, Kansas City, NYC, and LA to evaluate early design concepts and test the MVP with real users.

  • Human-Centered Design: Simplified flows and product pages for older audiences, ensuring clarity and reducing support calls.

  • Design System Thinking: Created a scalable design system to bring all three brands under a shared visual and functional language.

  • Brand Unification: Developed a tri-brand navigation, shared cart, and account system to connect Thinx, Speax, and Thinx(BTWN) seamlessly.

  • Cross-Functional Collaboration: Worked closely with Development, Creative, Marketing, and CX to align on tone, technical feasibility, and user experience.

a cell phone on a white block
a cell phone on a white block
a cell phone on a white block
two cell phones on a gray surface
two cell phones on a gray surface
two cell phones on a gray surface

The Solution

The redesign introduced a fully rebranded Speax site and the first-ever Thinx Inc ecosystem.

  • Tri-Brand Navigation: A shared navigation system that let users explore all three brands while surfacing each brand’s value proposition.

  • Shared Account & Cart: Users could shop across Thinx, Speax, and BTWN with one login and one cart, reducing friction.

  • Simplified User Flows: Clearer product pages and education paths guided both new and returning users to purchase confidently.

  • User-Centered Rebrand: Moved away from the “systemless” Icon identity to a warmer, more trustworthy Speax brand that resonated with its audience.

Collaboration

This was one of Thinx’s most cross-functional efforts. I collaborated with engineers, visual designers, researchers, brand strategists, and CX to ensure the redesign balanced brand unification with user sensitivity. Focus groups provided critical feedback that shaped tri-brand navigation and the Speax identity, making sure the site worked for all three demographics.

The Impact

  • +105.7% uplift in conversion (Speax: 4.32%)

  • Cross-brand traffic growth:

    • Speax drove 11.99% traffic to Thinx and 3.47% to Thinx(BTWN)

    • Thinx(BTWN) drove 25.37% to Thinx and 7.94% to Speax

    • Thinx drove 3.45% to Speax and 3.80% to Thinx(BTWN)

  • Revenue Growth (2 months post-launch):

    • Speax: +15.9%

    • Thinx: +14.7%

    • Thinx(BTWN): +27.1%

    • Total revenue increase: +$1,024,950

The redesign not only elevated Speax but also strengthened the entire Thinx ecosystem, proving the power of brand unification and a shared design system.

a cell phone leaning on a ledge
a cell phone leaning on a ledge
a cell phone leaning on a ledge
a pair of cell phones on a concrete block
a pair of cell phones on a concrete block
a pair of cell phones on a concrete block
a cell phone with a yellow rectangular screen
a cell phone with a yellow rectangular screen
a cell phone with a yellow rectangular screen

Key Takeaways

This project demonstrated the value of systemic thinking across brands. By combining research, inclusive design, and a unified platform, we turned a struggling sub-brand into a growth driver while creating an ecosystem that could evolve with users across every stage of life.

Key Takeaways

This project demonstrated the value of systemic thinking across brands. By combining research, inclusive design, and a unified platform, we turned a struggling sub-brand into a growth driver while creating an ecosystem that could evolve with users across every stage of life.

Other projects

MICHELLE FLACKS

Copyright 2025 by Michelle Flacks

MICHELLE FLACKS

Copyright 2025 by Michelle Flacks

MICHELLE FLACKS

Copyright 2025 by Michelle Flacks